Article 1- Parties

1.1. Seller

Commercial Title: Birgül Güven

Address: Bahçelievler mah. Dr. Sureyya Sok. No: 8/3 Istanbul

Phone: +90 532 625 6617

E-mail address:

Product return address: Mhiraje- Bahçelievler mah. Dr. Sureyya Sok. No: 8/3 Istanbul

1.2. Buyer

Name – Surname/T.C. No.




Article 2- Subject

The subject of this contract is the Law No. 4077 on the Protection of Consumers regarding the sale and delivery of the product, whose qualifications and sales price are specified below, which the BUYER has ordered electronically (e-commerce) from the SELLER’s website and determining the rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts.

Buyer, seller’s name, title, full address, telephone and other access information, basic qualities of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to use this right, the official authorities to which they can submit their complaints and objections, etc. It accepts and declares that it has been informed by the seller clearly, comprehensibly and in accordance with the internet environment ( site), confirms this preliminary information in electronic environment and then orders the goods in accordance with the provisions of this contract.

The preliminary information on the site and the invoice issued on the order given by the buyer are integral parts of this contract.

Article 3- Contractual Product/Payment/Delivery Information

The type and type, quantity, brand/model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product/products purchased electronically are as follows. The person to be invoiced and the person making the contract must be the same. The information below must be correct and complete. The buyer agrees to fully cover the damages that may arise from the situations where this information is not correct or incomplete. In addition, the buyer accepts any responsibility that may arise from this situation.

The SELLER reserves the right to stop the order when it deems necessary, when the information given by the BUYER does not match the reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed.

Received Product/Products

Payment Method: Credit Card / Bank Transfer (EFT) / Cash on Delivery

Delivery Person:

Phone number:

Article 4- Contract Date and Force Majeure

The contract date is ../../…, which is the date the order is placed by the buyer. is historical.

Force majeure (natural disaster, warfare) , terrorism, insurrection, changing legislation provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party in the person of force majeure shall notify the other party immediately and in writing.

During the continuation of the force majeure, the parties will not be liable for failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller

5.1. The Seller accepts and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure situations.

5.2. Persons under the age of 18 (eighteen) cannot shop at The seller will assume that the age specified by the buyer in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.

5.2. is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. Based on system errors, the buyer cannot claim from the seller.

5.3. You can shop at by credit card (Visa, MasterCard, etc.), cash on delivery or bank transfer. Orders that are not transferred within 3 (three) working days from the order date will be cancelled. order The processing time of the works is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts.

Article 6- Rights and Obligations of the Buyer

6.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

6.2. The buyer accepts and undertakes that he has accepted the terms of the employment contract by placing an order and that he will make the payment in accordance with the payment method specified in the contract.

6.3. The buyer can obtain the name, title, full address, telephone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., from the website All preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has clear, understandable and appropriate information on the subject of the internet and confirms this preliminary information in electronic environment.

6.4. Depending on the previous article, the Buyer shall read and be informed about the order/payment/use procedure information of, which includes product order and payment conditions, product usage instructions, precautions taken against possible situations and warnings, and that he/she has the necessary information in electronic environment. declares its confirmation.

6.5. If the buyer wishes to return the product he has purchased, he agrees and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and the delivery note at the time of return.

Article 7- Order/Payment Procedure


After the TL amount of the products added to the shopping cart, including VAT, is approved by the buyer, credit card payments are processed through IYZICO. Before the orders are shipped, an e-mail is sent to the customer that his order is prepared. Any disruption in the process or problems that may arise regarding the credit card are notified to the buyer by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his bank. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) is determined to reach the seller’s accounts.

In case it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is informed immediately and clearly and gives approval, another goods of equal quality and price can be sent to the buyer, or in line with the buyer’s desire and choice; a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and/or the order may be cancelled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within fourteen days at the latest, and the contract is canceled. In such a case, the buyer will not claim any additional material and moral damages from the seller.


At, buyers who do not want to use their credit card information on the internet are offered the opportunity to order by cash at the door or by money order. In payment by money order, the buyer can make the transfer to Turkey Garanti Bank account. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the “Sender Information” must be the same as the Billing Information and the order number must be written.

After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the Seller due to the unfair or unlawful use of the Buyer’s credit card by unauthorized persons, not due to the Buyer’s fault, the Buyer’s product delivered to him within 10 days. It is mandatory to send to . In such cases, shipping costs belong to the Buyer.

Article 8- Shipping/Delivery Procedure


With the sending of the order confirmation e-mail, the product/products are given to the courier company with which the seller has an agreement. the contracted cargo company is ARAS cargo.


The product(s) will be delivered to the address of the buyer by Yurtiçi Cargo with the agreement of The delivery time is a maximum of 7 working days from the sending of the order confirmation e-mail and the conclusion of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier.

The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.

In the regions where the cargo company delivers one day a week, in cases where there are errors or deficiencies in the shipping information, in cases such as some social events and natural disasters, the delivery will be made within the specified day.e may sag. The buyer cannot impose any responsibility on the seller due to these sags.

If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer.

If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the e-mail address.

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package and check that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Services as soon as possible, with the copy of the report remaining in the Buyer’s possession.

Article 9- Procedure for Product Return and Right of Withdrawal

Product Returns:

The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without giving any reason and without paying any penalty.

In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign, send a copy to the seller with the product, and keep the other copy at his/her responsibility.

The right of withdrawal starts from the day the goods are delivered to the buyer. If the returned product or products are returned due to arbitrary circumstances, the cost should be borne by the buyer. However, if there is a faulty product situation originating from the Seller, the cost must be borne by the Seller.

There is no right of withdrawal for goods prepared in line with the buyer’s wishes and/or his personal needs.

In case the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any document that puts the consumer in debt, within ten days at the latest, from the receipt of the invoice containing the withdrawal notification together with the product, without incurring any expense to the consumer.

The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.

The general return period for any product purchased by mistake is 7 days. Within this period, the return of the products whose packaging has been opened in such a way that the product will be damaged, will not be accepted. Returns must be made in the original packaging and with the invoice.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging that were purchased by mistake, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded.

For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller by the Cargo company (YURTİÇİ KARGO) that makes the delivery, together with the invoice containing the information about the return.

If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer’s credit card/account. No refund will be made until the product is returned. The reflection time of the refunds made to the credit card on the credit card accounts is at the discretion of the relevant bank.

If the purchase is made with a credit card and in installments, the procedure for returning the product to the credit card will be applied as follows: If the buyer has requested to purchase the product in installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank’s POS are returned to the buyer’s credit card, the requested refund amounts are transferred by the Bank to the bearer’s accounts in installments so that the parties involved do not become victims. If the installment amounts paid by the buyer until the cancellation of the sale do not coincide with the return date and the account cutoff dates of the card, 1 (one) refund will be reflected on the card each month, and the buyer will receive the installments paid before the return for another month, after the installments of the sale are over, equal to the number of installments he has paid before the return, and will be deducted from existing debts.

In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the case of a return transaction, the merchant, that is, the seller, will make the refund through the relevant software. and since the merchant, namely the seller, is obliged to pay the relevant amount to the bank in cash or on deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the Bank a single payment.

Article 10-Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects under the following conditions: For commercial works, the provisions of the Turkish Commercial Code shall apply. Clock mechanisms are not covered by the warranty.

Article 11- Confidentiality

The information provided by the buyer to the seller with the information specified in this contract will not be shared with third parties by the seller.

The seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation with documented research capacity, he can provide it to the relevant authority.

Credit Card information is never stored. Credit Card information is only securely transmitted to the relevant banks during the collection process and used for provisioning, and is deleted from the system after provision.

Information such as the buyer’s e-mail address, postal address and telephone are only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 12- Authorized Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced in December each year by the Ministry of Industry and Trade.

In the event that the order is fulfilled, the Buyer shall be deemed to have accepted all the terms of this contract. …/…/…

Article 13 – Notices and Evidence Agreement

Any correspondence to be made between the Parties under this Agreement will be made via e-mail, except for the obligatory cases listed in the Law. The Buyer agrees that in disputes that may arise from this Agreement, the official book and commercial records of, as well as the electronic information and computer records kept in its own database and servers, will constitute binding, final and exclusive evidence, and that this article will be subject to the Code of Civil Procedure. It accepts, declares and undertakes that it is in the nature of an evidential contract within the meaning of article 193 of the.